Customize survey

Questions

It is possible to customize the text in one or more of the survey template’s questions according to individual needs.

The price is USD 24.00 per question.

It is also possible to design your own individual questions, and add them to one of the permanent templates offered. You can choose between four different question types.

The price is USD 44.00 per question.

A customized survey may be reused at no additional cost to the standard price of usd 144.00.

Radio Button
List of possible responses (one answer is selected from a scale).

Price: USD 44.00 per question.
Individual choice of question text and possible responses
(the number of possible responses may vary as needed).

Drop Down menu
List of possible responses (one answer is selected from a scale).

Price: USD 44.00 per question.
Individual choice of question text and possible responses
(the number of possible responses may vary as needed).

Ranking
List of possible responses (one answer is selected from a scale).

Price: USD 44.00 per question.
Individual choice of question text and number sequence
(eg 0-5 or 0-10).

Checkboxes
List of possible responses (multiple choice option).

Price: USD 44.00 per question.
Individual choice of question text and possible responses
(the number of possible responses may vary as needed).

Invitations to respondents

You can choose between two alternative methods when respondents are invited to participate in a satisfaction survey.

1. The customer sends the email invitation using a forwarded email template that links to the survey via a standard link.

2. FACITanalysis sends the email invitation using a unique link to each respondent.

Characteristics of the two methods are described below.

The customer is the sender.

The customer does not send email addresses to FACITanalysis.

FACITanalysis sends email templates for invitation and follow-up (reminder) to the customer.

The customer sends the invitation to all respondents using the email template received. All respondents are granted access to the survey via the same standard link.

A reminder must be sent to all respondents since replies are not associated with a unique link.

It is possible for respondents to reply more than once since a standard link to the survey is used.

However, it is possible to adjust the number of replies by setting a limit of one reply per IP address or a limit of one reply per computer.

FACITanalysis is the sender.

The customer sends relevant email addresses to FACITanalysis.

FACITanalysis sends an email invitation to all participants in the satisfaction survey.

The invitation send by FACITanalysis targets the individual respondent. All respondents are granted personal access to the survey via a unique link.

It is possible to only send a reminder to the respondents who have not yet replied.

Only one reply may be given for each invitation as each respondent receives a unique link to the survey.

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