Customer and employee
satisfaction survey

Spend a minimum of time starting a survey.

With FACITanalysis, it is easy and quick to set up a satisfaction survey and you can test the survey setup without any obligations.

Fixed price of USD 144.00
From start to finish when using a standard survey template.

Follow 3 simple steps.

1.

Use one of our standard survey templates. FACITanalysis will set up the satisfaction survey according to your input.

2.

Select the method of sending email invitations. You can send the invitations yourself or you can let FACITanalysis help you.

3.

FACITanalysis evaluates the survey and forward a results report no later than five working days after the response deadline.

Customer Satisfaction

FACITanalysis has designed two survey templates:

1. Customer satisfaction and expectations.
2. Customer change in demand.

The surveys identify positive and negative feedback from the customers and the results report points out areas that work well and areas that do not work so well.

Fixed price of USD 144.00
From set-up to results report.

Customer Satisfaction

FACITanalysis has designed two survey templates:

1. Satisfaction and expectations.
2. Change in demand.

The surveys identify positive and negative feedback from the customers and the results report points out areas that work well and areas that do not work so well.

Fixed price of USD 144.00
From set-up to results report.

Employee Satisfaction

FACITanalysis has designed a survey template that focuses on employee satisfaction and expectations. The survey is a tool where an employee may safely and anonymously express his/her opinions and where the management may be presented with the result from an external co-operation partner with the necessary objectivity and know-how.

Fixed price of USD 144.00
From set-up to results report.

Employee Satisfaction

FACITanalysis has designed a survey template that focuses on employee satisfaction and expectations. The survey is a tool where an employee may safely and anonymously express his/her opinions and where the management may be presented with the result from an external co-operation partner with the necessary objectivity and know-how.

Fixed price of USD 144.00
From set-up to results report.

Employee Satisfaction

FACITanalysis has designed a survey template that focuses on employee satisfaction and expectations. The survey is a tool where an employee may safely and anonymously express his/her opinions and where the management may be presented with the result from an external co-operation partner with the necessary objectivity and know-how.

Fixed price of USD 144.00
From set-up to results report.

Customize your survey

It is possible to customize the text in one or more of the survey template’s questions according to individual needs. The price is USD 24.00 per question.

It is also possible to design your own individual questions, and you can choose between four different question types. The price is USD 44.00 per question.

A customized survey may be reused without any price addition.

See more about customized survey.

Customize your survey

It is possible to customize the text in one or more of the survey template’s questions according to individual needs. The price is USD 24.00 per question.

It is also possible to design your own individual questions, and you can choose between four different question types. The price is USD 44.00 per question.

A customized survey may be reused without any price addition.

See more about customized survey.

Survey based on a standard template

It is simple and quick to set up a survey and FACITanalysis does most of the work.

Choose a survey template

See more information on the design of surveys, results reports and emails.

A questionnaire may typically be completed in approx. 10 minutes.

The reply is anonymous.

CUSTOMER SATISFACTION

SURVEY
RESULTS REPORT
EMAIL

CUSTOMER CHANGE IN DEMAND

SURVEY
RESULTS REPORT
EMAIL

EMPLOYEE SATISFACTION

SURVEY
RESULTS REPORT
EMAIL

Survey Process

You can set up a survey without any obligations.

It is easy and quick to set up a satisfaction survey and you can test the survey setup without any obligations.

You decide if you want to buy the survey after you have tested and approved your survey setup.

The first step is to fill out an online form where you specify the type of survey you want to use, give the start time, the response deadline, inform if you want to customize the text in selected questions etc.

FACITanalysis will set-up the survey based on the given criteria, and then forward an online draft for the survey set-up.

Payment is not due until the survey has been designed, approved and initiated (when all respondents have received an email invitation to participate in the survey).

Payment must be effected before the results report is sent to the customer. Invoice is sent via email and payment is made via PayPal.

SETUP

Order the satisfaction survey using the online order form.

Select survey type and provide information about sender, start time, response deadline etc.

Select the method of sending email invitations.

Forward proposals for customization of question text and setup if relevant.

FACITanalysis designs the survey that is forwarded for approval.

SENDING OUT EMAILS

The customer is the sender:

FACITanalysis sends email templates for the invitation and reminders to the customer.

The customer sends out the email invitation and reminders using a standard link to the survey.

Only the customer has access to the email addresses used.

FACITanalysis is the sender:

The customer sends email addresses to FACITanalysis.

FACITanalysis sends out the email invitation and reminders using a unique link to each respondent.

See more about sending out emails.

RESULT AND PAYMENT

FACITanalysis evaluates the survey and prepares a results report.

FACITanalysis sends the results report (pdf file) no later than five working days after the response deadline.

Payment is not due until the survey has been designed, approved and initiated (when all respondents have received an email invitation to participate in the survey).

Payment must be effected before the results report is sent to the customer.

The recommended frequency for sending out reminders is 7 and 14 days after the initial email invitation.

ORDER A SURVEY

Prices

Buy survey

$144per survey
  • Customer and employee
    satisfaction survey
  • The survey is based on
    a standard template

Customize text

$24per question
  • Customize the text in
    one or more questions
  • The survey is based on
    a standard template

Buy question

$44per question
  • Buy one or more new
    questions (4 types)
  • The survey is based on
    a standard template

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