Customer and employee
satisfaction survey

Spend a minimum of time conducting
a satisfaction survey.

It only takes a few minutes to get started
when you use a standard survey template,
and FACITanalysis carry out the task from
start to finish.

Fixed price of $495.00
5 fixed questions and 5 related
open-ended questions.

Customer
and
employee
satisfaction
survey

Spend a minimum
of time conducting a
satisfaction survey.

Fixed price
of $495.00

5 fixed questions
and 5 related
open-ended questions.

Follow 3 simple steps

1. Getting started

Use one of our standard survey templates. FACITanalysis will set up the satisfaction survey according to your input.

2. Invitation

Provide information about the participants. FACITanalysis sends email invitation and reminders to all participants.

3. Results Report

FACITanalysis evaluates the survey and forwards a Results Report no later than five working days after the response deadline.

Customize your survey

You can use the standard templates as they are, but you can also customize the text in one or more of the questions at no charge, if needed.

It is also possible to design one or more new questions. The price is $110.00 per question (fixed question + related open-ended question).

For customer surveys, it is possible to choose between anonymous answers and open answers (access to the individual respondents’ answer). Anonymous answers are always used in employee surveys.

You can customize the question text and order new questions when you fill out your order form.

Language versioning

Make your satisfaction survey available in multiple languages.

As a supplement to the English version, we offer versions in French, German and Spanish. The price is $75.00 per additional language version.

The email invitation and questionnaire are set up in the language specified for the individual respondent.

All answers across language versions are presented in an English-language results report. However, the respondents’ comments are not translated.

Language versioning

Make your satisfaction survey available in multiple languages.

As a supplement to the English version, we offer versions in French, German and Spanish. The price is $75.00 per additional language version.

The email invitation and questionnaire are set up in the language specified for the individual respondent.

All answers across language versions are presented in an English-language results report. However, the respondents’ comments are not translated.

Survey based on standard templates

It is simple and quick to set up a survey and FACITanalysis carry out the task from start to finish.

Survey based on standard templates.

It is simple and quick to set up a survey and FACITanalysis carry out the task from start to finish.

Survey Process

You can set up a survey without any obligations

It is easy and quick to set up a satisfaction survey and you can test the survey setup without any obligations. You decide if you want to buy the survey after you have tested and approved your survey setup.

Select the desired survey template and order the satisfaction survey using the order form.

It only takes a few minutes to use a standard template. If the text in selected questions needs to be customized or new questions need to be added, it will take a little longer.

Payment is not due until the survey has been designed, approved and initiated. Payment via bank transfer or PayPal.

The results report will be sent no later than 5 working days after the response deadline.

We value GDPR highly and we delete all personal data from completed surveys no later than 10 working days after the results report has been sent to the Customer.

Customer satisfaction – Product

Employee satisfaction

  • Working conditions
  • Cooperation with colleagues
  • Satisfaction with management
  • Employment
  • Development

Prices & discounts

1 survey

$49500per survey
  • Total price $495.00
  • No discount
  • Used within 12 months

2 surveys

$39600per survey
  • Total price $792.00
  • 20% discount
  • Used within 12 months

3 surveys

$34650per survey
  • Total price $1,039.50
  • 30% discount
  • Used within 12 months

4 surveys

$29700per survey
  • Total price $1,188.00
  • 40% discount
  • Used within 12 months

For all standard templates you get:

  • 5 fixed questions + 5 related open-ended questions.
  • Customize text in one or more of the questions at no charge.
  • 2 possible versions – with smileys or slider.
  • Sending out invitation mail.
  • Sending out reminder mail (after 7 days).
  • Evaluation and results report.

Buy one or more new questions.
The price is $110.00 per question.

Buy one or more language versions.
The price is $75.00 per version.

The price includes invitation of up to 500 respondents. Additional invitations cost $0.05 per respondent.

The prices apply to a total purchase used within 12 months, and the prices are based on the number of surveys purchased at the same time. All prices are excl. VAT.

Just some of the customers we have helped with insight and inspiration.