Customer and employee
satisfaction survey

Spend a minimum of time conducting
a satisfaction survey.

FACITanalysis performs all tasks from start to
finish, and all dialogue is done via email.

We use proven standard survey templates.
Fixed price of USD 144.00.

Customer and employee
satisfaction survey

Spend a minimum of
time conducting a
satisfaction survey.

FACITanalysis performs
all tasks from start to
finish, and all dialogue
is done via email.

We use proven standard
survey templates.

Fixed price of USD 144.00.

Follow 3 simple steps.

1

Use one of our standard survey templates. FACITanalysis will set up the satisfaction survey according to your input.

2

Inform about the people who are to participate in the survey. FACITanalysis sends email invitation and reminders to all participants.

3

FACITanalysis evaluates the survey and forward a results report no later than five working days after the response deadline.

Customer Satisfaction

FACITanalysis has designed a survey template that focuses on customer satisfaction and expectations.

The survey identify positive and negative feedback from the customers and the results report points out areas that work well and areas that do not work so well.

Fixed price of USD 144.00
From set-up to results report.

See more about customer satisfaction.

Customer Satisfaction

FACITanalysis has designed a survey template that focuses on customer satisfaction and expectations.

The survey identify positive and negative feedback from the customers and the results report points out areas that work well and areas that do not work so well.

Fixed price of USD 144.00
From set-up to results report.

See more about customer satisfaction.

Employee Satisfaction

FACITanalysis has designed a survey template that focuses on employee satisfaction and expectations. The survey is a tool where an employee may safely and anonymously express his/her opinions and where the management may be presented with the result from an external co-operation partner with the necessary objectivity and know-how.

Fixed price of USD 144.00
From set-up to results report.

See more about employee satisfaction.

Employee Satisfaction

FACITanalysis has designed a survey template that focuses on employee satisfaction and expectations. The survey is a tool where an employee may safely and anonymously express his/her opinions and where the management may be presented with the result from an external co-operation partner with the necessary objectivity and know-how.

Fixed price of USD 144.00
From set-up to results report.

See more about employee satisfaction.

Employee Satisfaction

FACITanalysis has designed a survey template that focuses on employee satisfaction and expectations. The survey is a tool where an employee may safely and anonymously express his/her opinions and where the management may be presented with the result from an external co-operation partner with the necessary objectivity and know-how.

Fixed price of USD 144.00
From set-up to results report.

See more about employee satisfaction.

Customize your survey

It is possible to customize the text in one or more of the survey template’s questions according to individual needs.

The price is USD 24.00 per question.

FACITanalysis carry out the desired customization and submits a draft of the customized survey setup for approval.

A customized survey may be reused without any price addition to the basic price of USD 144.00.

Customize your survey

It is possible to customize the text in one or more of the survey template’s questions according to individual needs.

The price is USD 24.00 per question.

FACITanalysis carry out the desired customization and submits a draft of the customized survey setup for approval.

A customized survey may be reused without any price addition to the basic price of USD 144.00.

Survey based on a standard template.

It is simple and quick to set up a survey and FACITanalysis carry out the task from start to finish.

Choose a survey template

See more information on the design of surveys, results reports and emails.

A questionnaire may typically be completed in approx. 10 minutes.

For customer surveys, it is possible to choose between open answers (where there is access to the individual respondents’ answer) and anonymous answers.

Employee surveys have anonymous answers.

CUSTOMER SATISFACTION

SURVEY
RESULTS REPORT – TOTAL
RESULTS REPORT – INDIVIDUAL
EMAIL

EMPLOYEE SATISFACTION

SURVEY
RESULTS REPORT – TOTAL
RESULTS REPORT – INDIVIDUAL
EMAIL

Survey Process

You can set up a survey without any obligations.

It is easy and quick to set up a satisfaction survey and you can test the survey setup without any obligations.

You decide if you want to buy the survey after you have tested and approved your survey setup.

The first step is to fill out an online form where you specify the type of survey you want to use, give the start time, inform if you want to customize the text in selected questions etc.

FACITanalysis will set-up the survey based on the given criteria.

Payment is not due until the survey has been designed, approved and initiated (when all respondents have received an email invitation to participate in the survey).

Payment must be effected before the results report is sent to the customer. Invoice is sent via email and payment is made via PayPal.

SETUP

Order the satisfaction survey using the online order form.

Select survey type and provide information about sender, start time etc.

Provide contact information about the people who are to participate in the survey.

Forward proposals for customization of question text if relevant.

FACITanalysis designs the survey.

SENDING OUT EMAILS

FACITanalysis sends out an email invitation to all participants on the scheduled start date.

After 7 and 14 days, respectively, a reminder is sent to those participants who have not yet responded.

Participants can only answer once per invitation, as each participant is given a personal access to the survey via a unique link.

RESULT AND PAYMENT

FACITanalysis evaluates the survey and prepares a results report.

FACITanalysis sends the results report (pdf file) no later than five working days after the response deadline.

Payment is not due until the survey has been designed, approved and initiated (when all respondents have received an email invitation to participate).

Payment must be effected before the results report is sent to the customer.

ORDER A SURVEY

Prices

Customer Satisfaction

$144per survey
  • * Invitation of up to 500 respondents.
  • The survey is based on a standard template.

Employee Satisfaction

$144per survey
  • * Invitation of up to 500 respondents.
  • The survey is based on a standard template.

Customize the text in questions

$24per question
  • Customize the text in one or more questions.
  • Customize text is selected when filling out the order form.

* The price includes invitation of up to 500 respondents. Additional invitations cost $ 0.04 per respondent. All prices are excl. VAT.

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