The design of the email depends on whether the survey has open or anonymous responses.
Email when open-ended responses are used.
Dear customer
Your opinion is important to us.
We hope that you will participate in a satisfaction survey conducted by “COMPANY” in co-operation with the research agency FACITanalysis.
The purpose of the survey is to clarify what you find important as a customer.
Do we deliver a product that fulfils your expectations?
Are there areas that need improvement? etc.
The questionnaire can be answered in 5-10 minutes. You must answer 5 fixed questions, and you also have the opportunity to make additional comments via open-ended questions.
Please be aware that your answer is not anonymous.
You may access the survey by clicking the link below.
”LINK”
Thank you for your assistance!
Yours sincerely
“COMPANY”
Dear customer
Your opinion is important to us.
We would like to remind you that you have been invited to participate in a satisfaction survey conducted by “COMPANY” in co-operation with the research agency FACITanalysis.
The purpose of the survey is to clarify what you find important as a customer.
Do we deliver a product that fulfils your expectations?
Are there areas that need improvement? etc.
The questionnaire can be answered in 5-10 minutes. You must answer 5 fixed questions, and you also have the opportunity to make additional comments via open-ended questions.
Please be aware that your answer is not anonymous.
You may access the survey by clicking the link below.
”LINK”
Thank you for your assistance!
Yours sincerely
“COMPANY”
Email when anonymous response is used.
Dear customer
Your opinion is important to us.
We hope that you will participate in a satisfaction survey conducted by “COMPANY” in co-operation with the research agency FACITanalysis.
The purpose of the survey is to clarify what you find important as a customer.
Do we deliver a product that fulfils your expectations?
Are there areas that need improvement? etc.
The questionnaire can be answered in 5-10 minutes. You must answer 5 fixed questions, and you also have the opportunity to make additional comments via open-ended questions.
Your reply is anonymous.
The survey only shows the overall result across all answers to a given question.
You may access the survey by clicking the link below.
”LINK”
Thank you for your assistance!
Yours sincerely
“COMPANY”
Dear customer
Your opinion is important to us.
We would like to remind you that you have been invited to participate in a satisfaction survey conducted by “COMPANY” in co-operation with the research agency FACITanalysis.
The purpose of the survey is to clarify what you find important as a customer.
Do we deliver a product that fulfils your expectations?
Are there areas that need improvement? etc.
The questionnaire can be answered in 5-10 minutes. You must answer 5 fixed questions, and you also have the opportunity to make additional comments via open-ended questions.
Your reply is anonymous.
The survey only shows the overall result across all answers to a given question.
You may access the survey by clicking the link below.
”LINK”
Thank you for your assistance!
Yours sincerely
“COMPANY”